Shipping Policy

From order to delivery

For purchases governed by Turkish distance-sale rules, where no different delivery period has been agreed, goods generally must be delivered within the applicable statutory maximum of 30 days. Consumer rights can apply where the seller fails to perform within the legally applicable period.

Preparing your gemstone order

GemsVault aims to prepare orders promptly after payment and order verification. Actual preparation and dispatch time may vary depending on product availability, order verification, documentation, customization, destination requirements and carrier arrangements.

Where an expected dispatch or delivery date is specifically stated on a product page, checkout, order confirmation or other pre-contract information, that stated information should be read together with this policy.

For custom, specially prepared or otherwise individualized gemstone products, processing may require additional time where agreed with the customer. Any specific timeframe communicated to you will form part of the order information.

International orders

For customers outside Türkiye, an order may be subject to import duties, VAT/GST, customs charges, brokerage fees, inspection requirements or other destination-country charges. These amounts are imposed by the destination country or its authorities and are separate from GemsVault’s product price unless the checkout or order documentation expressly includes them.

The customer is responsible for providing accurate delivery and customs information and for cooperating with reasonable customs requests. GemsVault cannot guarantee that a destination country’s customs authority will clear a shipment without delay.

Customers should check local import rules before ordering restricted, high-value or specially regulated gemstone materials.

Loss or damage during transit

For Turkish distance sales, the seller generally remains responsible for loss or damage to the goods until delivery to the consumer when the seller has chosen the carrier identified in the pre-contract information. Mandatory consumer rights are not limited by this shipping policy.

If a parcel arrives visibly damaged, please photograph the package before opening it when reasonably possible, retain the packaging and contact GemsVault promptly at info@germsvault.com. This evidence can help us work with the carrier and assess the appropriate remedy.

If an order cannot be delivered

If delivery becomes impossible, GemsVault will notify the customer where required by applicable law and will follow the applicable cancellation, refund or alternative-delivery rules.

For Turkish distance sales, the Ministry of Trade explains that where performance becomes impossible, the consumer must be informed and applicable payments must be refunded within the statutory period.

Shipping and returns work together

Shipping terms do not replace the customer’s statutory withdrawal, defect, conformity, cancellation or refund rights. Please read the Returns & Refund Policy for the applicable return procedure.

Where a return is required, GemsVault will provide the return instructions and applicable destination before the customer sends the product back.

What customers should review before payment

• the product description, photographs, measurements and available documentation;
• the delivery address and contact details;
• the shipping method and price displayed at checkout;
• any estimated or stated dispatch/delivery information;
• any customs, tax or import information relevant to the destination; and
• the Terms & Conditions and Returns & Refund Policy.

Shipping support

Questions about a destination, delivery estimate, tracking number, customs issue or order shipment can be sent to info@germsvault.com.

Mandatory rights are preserved

This policy is intended to explain the current GemsVault shipping approach. If a mandatory provision of applicable consumer law provides a customer with a right or protection that differs from this policy, the mandatory legal provision prevails.